FREE SHIPPING ON U.S. ORDERS OVER $150!

Shipping/Pick-up + Returns

Shipping Policy

Shipping is available in the U.S. and internationally. For U.S. purchases, we charge a flat rate $5 fee. Items are shipping via USPS using the cheapest option. We process and ship packages within 3 business days (usually sooner). 

Shipping is available in the U.S. and internationally. For U.S. purchases, we charge a flat rate $5 fee. Items are shipping via USPS using the cheapest option. We process and ship packages within 3 business days (usually sooner). 

If you need a package expedited, please call 617-492-0334 or email us at info@shopsusanna.com

For international packages, we charge whatever the USPS Priority Mail price is. If you have any questions about pricing, please call 617-492-0334 or email us at info@shopsusanna.com

Curbside Pickup

Curbside pickup is available at both locations!

For Cambridge Curbside pickup:

Simply choose pickup, then select Cambridge as your location. We are available for curbside pickup during store hours.

We will text or email you when your order is ready to be picked up! Items will be available to pickup within 3-5 business days (usually sooner).

The Cambridge curbside window is located to the right of the building. There is a side window that is labeled curbside pickup window. When you are here, give a knock, we will partially open the window and hand you your item.

Cambridge phone #: 617-492-0334

For Jamaica Plain pickup:

There is no option at checkout to choose Jamaica Plain as your pickup location. I am working on it! In the meantime, simply choose pickup, then select Cambridge as your location. Please use the notes section at checkout and tell us you will be picking up in JP (even though you selected Cambridge). We are available for curbside pickup during store hours. 

We will text or email you when your order is ready to be picked up! Items will be available to pickup within 3-5 business days (usually sooner).

The curbside pickup area is located in the back. Go behind the 7 Burroughs Street building. We have a back door. There is a sign that says Susanna and the door is located to the left of the sign. If the door isn't open, give a good knock and we will bring your items to you.

JP phone #: 617-945-6880

NOTE: ALL SALE ITEMS, JEWELRY AND ACCESSORIES ARE FINAL SALE. 

Return Policy
In Store Return Policy

Clothing items purchased at our Cambridge or Jamaica Plain stores must be returned within 7 days (with original tags and receipt) for money back. All sale items, jewelry and accessories are FINAL SALE. We cannot make exceptions for safety purposes during this time. 

Online Return Policy

Our Online Return policy is different than our In Store policy as we understand that customers have purchased an item without trying it on first. If for any reason you’re not completely satisfied with your purchase, we’re more than happy to accept your return. If you have any questions about items before purchase, please call or text 617-492-0334 or 617-945-6880 during business hours and we can assist you.

Susanna LLC accepts returns on FULL PRICE items provided that the items are returned within 14 days of the date of the order confirmation. All returned merchandise must be unworn, unused and in original condition, with original tags attached.

Susanna LLC reserves the right to refuse any return should it not meet these requirements. Original as well as return shipping and handling costs are not refundable.

PLEASE NOTE: All SALE items, jewelry and accessory purchases are FINAL SALE and may not be returned or exchanged.

All returns must be pre-paid. Susanna must receive your return within 14 days of when the order was placed. NO EXCEPTIONS. We recommend that you ship your returned merchandise via USPS or UPS with a tracking number. In the event that any return packages are lost, stolen, or mishandled, Susanna cannot take any responsibility for reimbursement or compensation.

Once we receive your returned merchandise, your return will be processed within 5 business days. All refunds will be made in the method of original payment. The value of the merchandise plus any applicable tax will be refunded. 

Please note that Susanna LLC reserves the right to refuse any return that does not meet the above criteria.

If you have any questions, give us a call 617-492-0334 or 617-945-6880. You can also email us at info@shopsusanna.com